Frequently Asked Questions

Can't find what you're looking for? Reach out here for personalised support

Shipping & Delivery

How does shipping and delivery work?

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

You can expect your parcel within 2-8 business days after the order has been processed. We use Australia Post and FEDEX for most of our deliveries.

Shipping is free for all orders over $50. 

How much do I pay for shipping?

Shipping is free on all orders over $50. For orders under $50, shipping is $15.

What is your return policy?

We offer a 14-day return policy for incorrect, damaged, or misbound books for domestic orders within Australia.

To initiate a return, please email us at ebooks@eplatform.co.

View our Refund Policy.

General Questions

Are SuperLit Readers Curriculum-aligned?

Yes, SuperLit Readers have been carefully designed to align with key educational standards and curricula, ensuring that your child’s reading journey is both engaging and academically sound.

Our Scope & Sequence provides a detailed breakdown of how each level corresponds with specific curriculum goals, allowing educators and parents to see exactly how our books support and enhance your child's learning in line with school expectations.

How do I order using a School Account?

At checkout, simply fill in your school’s details as required (school name, address, etc.). Then, complete the order using your school's preferred payment method. Once your order is complete, you’ll be able to view or download your invoice for your school's records.

Are there discounts for bulk or school orders?

While we don’t currently offer additional discounts for bulk orders, our bundles provide a discount compared to purchasing each title individually, making them a cost-effective option for acquiring multiple books.

All active ePlatform customers receive an additional 25% discount off all products (including those already discounted!). Find your code.

How do I use a discount code?

Simply head to the checkout, and you’ll see a box that reads ‘discount code’. Enter your discount code and click ‘Apply’.

For ePlatform customers unsure of how to use their unique discount code, follow these steps to apply it at checkout.

*Please note: Only one discount code can be applied per order.

Are there resources included with the decodable readers?

Each and every SuperLit Reader comes with extra resources, designed to make learning effective and enjoyable. Our awesome literacy tools include the pre- and post-reading pages, worksheets and phonics-games.

How can I contact ePlatform if I have more questions?

If you have any questions or need further assistance, you can reach out to us directly through our Contact page. Simply fill in the form with your details and query, and one of our friendly staff will get back to you as soon as possible.